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Customer Relationship Management Module

Using email to communicate with your leads and customers can be quite a hassle. It can be very easy to miss an email or to respond to an enquiry. Because of the way an email client works on your computer, over a period of time emails start building in your inbox and there would be no easy way to keep track of who said what and what you need to do.

With our Ringgle CRM Module, you can do the following:

Main Features of CRM Module

Build any number of customer enquiry web form without any programming
Easily add your web forms to a web page hosted at Online Business Console or any other hosting company
Use customizable business workflows to setup notifications via email or SMS when customers enquire
Use the Customer Report Generator to dice and slice your customer database

Integrated Customer Database

Grow your customer database every time your customers subscribe or interact with your website
Centrally manage your customer's campaign subscriptions
A full history of past campaigns sent to each customer including open rates, actions taken and links clicked
Increase your sales by utilizing up to 5 anniversary dates for each customer, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one-on-one basis
Customize and extend the Customer Database to suit your business (All-in-One solution only)

Web Form Builder

Build customer enquiry web forms without any programming
Add any number of custom fields to your web form to suit your business
Automatically capture and populate every enquiry in your customer database
Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
Report on web form submissions including custom fields and easily export to Microsoft Excel
Allow customers to upload files within web forms
Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
Allow refer-a-friend functionality within web forms
Add Image Verification to web forms to stop spam submissions by bots
Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
Automatically subscribe customer to a Secure Zone upon submission of a web form
Easily add web form to any web page hosted at GB or elsewhere
Customize the landing page customers see after submitting an enquiry
Customize auto responder email sent to customers after they make an enquiry